Is your chatbot winning customers, or losing them?
We audit your live chatbot or AI assistant the way a customer experiences it: accuracy, tone, escalation, lead capture and POPIA compliance: then give you a prioritised fix list.
A bad bot does more damage than no bot
It confidently gives wrong answers and nobody's checking.
It can't hand off to a human when it should: so customers leave frustrated.
It captures no lead detail, so good conversations go nowhere.
It may be mishandling personal data without POPIA-safe consent or storage.
We test it like a real customer would
We run your bot through the questions your customers actually ask, score how it handles accuracy, tone, escalation, lead capture and compliance, and hand you a ranked fix list. If it's worth rebuilding, we tell you. And we can build a better one on a stack backed by LBTEC's IT.
How the audit works
Scope
On the consultation we agree your bot's channels, the top customer intents, and your compliance needs.
Real-conversation testing
We probe the bot with real buyer questions and edge cases, recording how it responds.
Scorecard
You get a scored audit across accuracy, tone, escalation, lead capture and POPIA compliance.
Fix list
A ranked action list: quick prompt fixes vs. a rebuild: with our recommendation.
What you get
Accuracy score
How often the bot answers correctly vs. confidently wrong.
Tone + brand check
Whether the bot sounds like your business and treats customers well.
Escalation review
Does it hand off to a human at the right moments, or trap people in loops?
Lead-capture audit
Whether good conversations actually become leads in your CRM.
POPIA compliance
How it collects, consents to and stores personal data.
Prioritised fix list
Ranked fixes, with a clear fix-vs-rebuild recommendation.
Pricing
A focused audit of your existing bot. Scoped on a free consultation. No payment online.
Chatbot Audit
- Real-conversation testing
- Scorecard across 5 dimensions
- POPIA compliance check
- Prioritised fix list
- 30-min walkthrough
Audit + quick fixes
- Everything in the audit
- We implement the prompt/flow fixes
- Re-test after changes
- Lead-capture wired to your CRM
Rebuild
- New assistant on a robust stack
- CRM + escalation built in
- POPIA-safe by design
- LBTEC IT backing
Every paid service starts with a free consultation: no payment online, no obligation.
Frequently asked questions
Does this work for any chatbot?
Yes. Whether it's a website widget, WhatsApp bot or in-app assistant, we audit how it actually behaves for your customers, regardless of the platform it's built on.
What if the audit says rebuild?
We'll say so honestly and show you why. You're free to take the findings elsewhere, or have us build a better assistant backed by LBTEC's IT.
Is there an online payment?
No. We scope and price on a free consultation and then invoice: there's no checkout on this site.
Do you check POPIA compliance?
Yes. We review how the bot collects consent, what personal data it stores and where: a common gap in DIY bots.
How long does it take?
Usually a few business days after the consultation, depending on how many intents and channels your bot covers.